Transforming DVLA services

This consultation results from the changing expectations of stakeholders and customers and from the Agency’s need to deliver its services more efficiently. This is the first step in programme of changes to allow customers quicker and easier access to our services either directly or via intermediaries. Where there is a demand there will be an increase in digital services.

The proposals in the consultation offer real benefits to commercial and private customers by providing faster services, making them more readily available and giving customers a choice on how they transact with us. The work undertaken to date shows that there should be no degradation of services and customers should see significant improvements.

In view of these proposals it is expected that the DVLA’s network of 39 offices, which include 10 regional enforcement centres, in Great Britain will close by the end of 2013.

DVLA will work with stakeholders and commercial customers on the proposals.  A programme of engagement and communications will be put in place and changes will be communicated as they are developed and delivered.

You can see the consultation at http://www.dft.gov.uk/dvla/consultations.aspx